WHEN YOU’RE BROWSING THE STORE:
Q1. How do I measure my dog properly and find a suitable harness for her/him?
A: First, you need to measure your dog and get 3 key measurements (Neck/Girth/Back length). Then you can compare it with the size chart we provided in the product description. See this video with instructions on how to measure your dog:
Q2. When is the order expected to arrive? What is the EST time of shipment?
A: Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.onetigris.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your OneTigris account to see the order info. Visit <https://www.onetigris.com/shipment-delivery> for more details.
Q3. What is the return and warranty policy?
A: Please see https://www.onetigris.com/return-and-warranty
Q4. Will I have to pay import duties and taxes?
Though it is unlikely, customs reviews may be performed at random and/or without any warning. Please visit https://www.onetigris.com/terms-conditions for more information.
BUYING & PAYING:
Q6. The discount code I have doesn’t work for my website order.
Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us through Facebook or firstname.lastname@example.org
Q7. I’m having trouble paying with my card.
Here are some of the reasons of an unsuccessful payment:
1. Your bank has not yet activated the function of overseas payments for this card.
2. Your card or bank has a limit to online payment amounts for this card.
3. Your bank has flagged and restricted use of this card.
To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.
Q8. How do I pay with credit card if I don't have a PayPal account?
A: Worry not, PayPal has an option where you can complete payment without having to register/log in.
Q9. How do I cancel an order?
A: Please provide your order number and contact us at email@example.com
Q10. I made a purchase on the website and haven’t received an order confirmation mail.
Please check your junk mails as your email account may have directed the order confirmation mail to that folder. If you still don’t see it, please contact us at firstname.lastname@example.org
Q11. I made a purchase on the website and the order has been processed for a long time.
Please allow 1-2 working day’s time for the order to be processed. If after 2 working days the order status still hasn’t been updated, please contact us at email@example.com
Q12. Has my order been shipped?
A: Orders will take approximately 3 working days for processing and dispatch. You will receive an email regarding shipment information when your order has been shipped. To view your tracking number, log in to your OneTigris account or contact us at firstname.lastname@example.org
Q13. I received a product that wasn’t in my original order.
A: Please contact us at email@example.com
Q14. I’d like to return/exchange something I ordered.
A: Dog gear including but not limited to harnesses/vests/packs and collars cannot be returned/exchanged as they may have been in contact with fur and cannot be repackaged to be sold in brand new conditions all customers find acceptable. If unreturnable gear is in good condition for use, we encourage you to gift the gear to one of the many NGOs and dog training teams we have a donation collaboration with.
Please also note that a traceable order number is required for after-sales services.
If you purchased this item on Amazon, you can follow these steps for return/exchange:
>Use your Amazon account to log into www.amazon.com
Pull down to the bottom of this page and find "Help" button, and click on it to get into a new page
Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate in accordance with the actual situation
Amazon International Phone Number: 1-206-266-2992
Amazon Customer Service: 400-810-5666
Q15. How do I reset my password?
A: Please follow these steps to reset your password:
1. Go to www.OneTigris.com
2. Click on Register/Log In at the top right
3. Click on Forgot Your Password?
4. Follow the instructions for resetting your password
Q16. The discount code I have doesn't work?
A: Please confirm that the code is still valid and if there are special requirements for use. Send your inquiry to firstname.lastname@example.org for further assistance.
Q17. How can I apply to be a gear tester or an affiliate?
A: Please visit 1TG, our online community, and read through the instructions prior to applying for the Gear Test Program. For those interested in becoming an affiliate, please visit https://www.onetigris.com/join-us for more information, and read through the rules & guidelines prior to applying to join.
Q18. I have some pictures and videos that I would like to share with you guys!
A: Thank you for the love! Here are ways to share your photos and videos with us:
On Facebook: @OneTigris
On Instagram: @OneTigris #onetigrisOn Twitter: @OneTigris
Or you can send them to our Marketing Team staff at email@example.com and we will be in touch shortly.
Q19. I'd like to submit a guest post for www.OneTigris.com!
A: Thank you for the love! Submittals can be emailed to firstname.lastname@example.org and we will be in touch shortly.
Careful and consistent care of your OneTigris products will ensure their optimal conditions and longer shelf life. Here are some basic cleaning instructions for your OneTigris gear:
Care Instructions for Nylon Gear
Dirt Removal - After use, remove any visible dirt with a soft brush.
Zipper Care - Use mild soap and water and clean the zippers with a soft brush.
Stains - Use mild detergents with water, and a soft brush or sponge to wipe/scrub off stains.
Soap Residue - Use a wet towel with clean water to wipe off any soap residue.
Drying - Hang itme outdoors or in a well-ventilated area. AVOID DIRECT SUNLIGHT.
Patch Panels - Close all the panels with hook patches, and/or put your gear in a mesh laundry bag, and use the gentle cycle with regular detergent. Air dry and avoid direct sunlight. To remove dirt, one can use a shallow brush or tweezers to catch most of the debris. When clear of dirt, the panel should stick again.
It is NOT recommended to machine wash OneTigris gear. Spray it down, and use warm water if necessary. Wipe off dirt and substance with non-abrasive tools such as a toothbrush.
Regular cleaning of buckles and D-rings is also very important. After each use, take a dry cloth to wipe clean metal surfaces; should signs of material oxidation occur, use a small amount of toothpaste to gently cleanse the surface.
Care Instructions for Tents/Tarps
First and foremost, use a tent groundsheet to help keep your tent clean and protected from abrasive surfaces. After use, brush/shake out debris and dirt.
Do NOT machine wash tents and tarps. Use mild, non-detergent soap with a soft brush or sponge and cold water to clean the surfaces. Then, remove the soap residue with a clean, damp cloth. Lastly, dry out the tent/tarp while avoiding direct sunlight before storage. Note that camping gear should be stored in dry and cool areas; avoid storage in hot, humid areas.
Care Instructions for Sleeping Bags
Airing out your sleeping bag before, during and after each trip is crucial to shelf life extension. Do NOT dry clean, bleach, or use softeners. Get your sleeping bag professionally laundered or hand wash with mild, non-detergent soap and cold water. When hand washing, leave to soak for 1-4 hours depending on how dirty the sleeping bag is. Press out water after and air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.
It is NOT recommended to machine wash OneTigris gear. However, if absolutely necessary, during washing, ensure all zippers and velcro tabs are secured. Use mild, non-detergent soap on a gentle cycle and set to a cold or warm machine wash. Press out water after and air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.
Care Instructions for Hammocks/Underquilts
OneTigris hammocks and top/under-quilts can be machine washed in a mesh laundry bag, using gentle cycle with mild, non-detergent soap. Remember to close all the panels with hook patches. Press out water and then air dry while avoiding direct sunlight before storage somewhere dry and cool; avoid storage in hot, humid areas.