TERMS & CONDITIONS

TERMS & CONDITIONS

Conditions of Use

Use of the OneTigris® website constitutes agreement to our terms of use. We suggest that you read the following information carefully.


Copyright

All content including but not limited to text, graphics or code on this website is copyrighted as the property of OneTigris. The collective work includes what is licensed to OneTigris ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with OneTigris or purchasing OneTigris products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with OneTigris or to purchase OneTigris products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by OneTigris. You should agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of OneTigris used in the site are trademarks or registered trademarks of OneTigris.


Privacy Policy

Your personal information and all transactions are secure on this site. Your submission of personal information through the store is governed by our Privacy Policy.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, OneTigris disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

OneTigris does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. OneTigris does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.


Typographical Errors

In the event that an OneTigris product is mistakenly listed at an incorrect price, OneTigris reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. OneTigris reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, OneTigris shall issue a discount code for you.


Limitation of Liability

OneTigris shall not be liable for any special or consequential damages which result from the use, or the inability use of the materials on this site or the performance of the products, even if OneTigris has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Term; Termination

These terms and conditions are applicable to you upon your accessing to the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by OneTigris without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.


Notice
OneTigris may deliver notice to you by means of E-mail, a general notice on the site, or by other reliable methods to the address you have provided.


Use of Site

Harassment in any manner or form on the site, including via E-mail, chat, or by use of obscene or abusive language is strictly forbidden. Impersonation of others, including an OneTigris member or other licensed employees, hosts, or representatives, as well as other members or visitors on the site is prohibited. You may not upload, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense or violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Indemnification

You agree to indemnify, defend, and hold harmless OneTigris, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Sales & Discount Codes

Unless otherwise specified, all sales, discounts and discount codes apply only to products manufactured by OneTigris. We reserve the right to alter or discontinue any sales, discounts or discount codes at any time without notice.


Shipments

We make every attempt to honour the shipping request that you have made at check out. Orders will only be processed and shipped within two work days 9AM-6PM (Saturday, Sunday and national holidays excluded unless otherwise stated). To track your order, log in to your OneTigris account and use the tracking number provided.

In general:

Free Standard International Post Shipping worldwide for orders over 35$  (7-30 work days)
Free Fast International Delivery Shipping worldwide for orders over 199$  (3-7 work days)


Price & Payment

All prices shown are inclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/or without any warning, thus we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.

In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment. If you do not want us to reattempt to process payment, please send a cancellation request to support@onetigris.com to let us know.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. 


Return & Warranty

Please note that dog gear including but not limited to harnesses/vests/packs and collars cannot be returned/exchanged as they will have been in contact with fur and cannot be repackaged to be sold in brand new conditions all customers find acceptable. Please also note that a traceable order number is required for after-sales services.

The warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defect, ONETIGRIS will repair or replace at our discretion, free of charge. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.

This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.

All clothing items must be in un-worn, un-washed condition to be eligible for warranty.

ONETIGRIS shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property, whenever the law allows.