FAQs

FAQs

CORONAVIRUS (COVID-19) RELATED:

Survivalism is about staying prepared, and the essence of it is that you stay rational and do not panic. Here are some general advice on the virus pandemic from the World Health Organization. Stay calm, informed, and be careful.

Can I catch COVID-19 from pets? 

To date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly. WHO continues to monitor the latest research on this and other COVID-19 topics and will update as new findings are available.

Is it safe to receive packages from areas where COVID-19 has been reported? 

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. 

Prevention:

1.Wash your hands frequently.
2.Maintain social distancing (1m/3ft) between yourself and anyone coughing or sneezing.
3.Avoid touching your eyes, nose and mouth to prevent the risk of virus transferring to your body.
4.Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
5.Stay at home if you feel unwell with mild symptoms and allow medical facilities to operate more effectively by protecting yourself and others from possible COVID-19 and other viruses.
6.If you develop a fever, cough and breathing difficulty, seek medical advice promptly.
7.Keep up to date on the latest virus hotspots and avoid traveling to these places, especially if you are an older person or have diabetes, heart or lung disease.

High Risk Groups: 

Older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes)  appear to develop serious illness more often than others. 

Vaccine, Drug and Medical Treatment: 

To date, there is no vaccine and no specific antiviral medicine. However, those affected should receive care to relieve symptoms. Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials.

Ineffective Measures: 

Smoking, wearing multiple face masks, taking antibiotics.

In any case, if you have fever, cough and difficulty breathing seek medical care early to reduce the risk of developing a more severe infection and be sure to share your recent travel history with your health care provider.

 


GEAR TEST PROGRAM:

Please consult Gear Test Program

 


WHEN YOURE BROWSING THE STORE:

Q1. How do I measure my dog properly and find a suitable harness for her/him?
A: First, you need to measure your dog and get 3 key measurements (Neck/Girth/Back length). Then you can compare it with the size chart we provided in the product description. See this video with instructions on how to measure your dog: 
https://www.youtube.com/watch?v=9adz7NP2ExI

Q2. When is the order expected to arrive? What is the EST time of shipment? 
A: Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.onetigris.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your OneTigris account to see the order info. Visit <https://www.onetigris.com/shipment-delivery for more details.

Q3. What is the return and warranty policy?
A: Please see https://www.onetigris.com/return-and-warranty 

Q4. Will I have to pay import duties and taxes? 

Though it is unlikely, customs reviews may be performed at random and/or without any warning. Please visit https://www.onetigris.com/terms-conditions for more information. 

Q5. Does OneTigris provide customized design services?

A: Yes, OneTigris provides a gear customization service. We can produce one-of-a-kind pouches, backpacks and dog vests for you according to provided specs and details. Please send your request to support@onetigris.com and we will be in touch shortly.

 


BUYING & PAYING:

Q6. The discount code I have doesnt work for my website order.
Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us through Facebook or support@onetigris.com  

Q7. Im having trouble paying with my card.
Here are some of the reasons of an unsuccessful payment:
1. Your bank has not yet activated the function of overseas payments for this card.
2. Your card or bank has a limit to online payment amounts for this card.
3. Your bank has flagged and restricted use of this card.
To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.

Q8. How do I pay with credit card if I don't have a PayPal account?
A: Worry not, PayPal has an option where you can complete payment without having to register/login. 

Q9. How do I cancel an order?
A: Please provide your order number and contact us at support@onetigris.com, or make an after-sales application by going to the Home page > Return & Warranty > Click on "APPLY!" at the bottom of the page. Please note that dispatched orders cannot be recalled, and you can try to refuse to sign the parcel when it's delivered or make an after-sales application as previously stated.

 


ORDER COMPLETE:

Q10. I made a purchase on the website and havent received an order confirmation mail.
Please check your junk mails as your email account may have directed the order confirmation mail to that folder. If you still don’t see it, please contact us at support@onetigris.com 

Q11. I made a purchase on the website and the order has been processing for a long time.
Please allow 1-2 days’ time for the order to be processed. If after 2 days the order status still hasn’t been updated, please contact us at underline;">support@onetigris.com 

Q12. Has my order been shipped?
A: Orders will take approximately 3 days for processing and dispatchment. You will receive an email regarding shipment information when your order has been shipped. To view your tracking number, log in to your OneTigris account or contact us at support@onetigris.com

Q13. Why does the status of my order read "label created" for such a long time on Fedex?
A: Fedex sets the US as the shipment origin. However, some orders need to first be sent from our China warehouse. This status will be updated when it arrives in the US.

Q14. I received a product that wasnt in my original order.
A: Please make an after-sales application ">HERE.

Q15. Id like to return/exchange something I ordered.
A: Please note that dog gear including but not limited to harnesses/vests/packs and collars cannot be returned/exchanged as they will have been in contact with fur and cannot be repackaged to be sold in brand new conditions all customers find acceptable. Please also note that a traceable order number is required for after-sales services.

If you purchased this item on Amazon, you can follow these steps for return/exchange:
>Use your Amazon account to log into www.amazon.com
Pull down to the bottom of this page and find "Help" button, and click on it to get into a new page
Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate in accordance with the actual situation

Amazon International Phone Number: 1-206-266-2992

Amazon Customer Service: 400-810-5666
If this purchase was made through our website (www.onetigris.com), please go to the Home page > Return & Warranty > Click on "APPLY!" at the bottom of the page.

 


NON PURCHASE RELATED:

Q16. How do I reset my password?
A: Please follow these steps to reset your password: 
1. Go to www.OneTigris.com
2. Click on Register/Log In at the top right
3. Click on Forgot Your Password?
4. Follow the instructions for resetting your password

Q17. The discount code I have doesn't work?
A: Please confirm that the code is still valid and if there are special requirements for use. Send your inquiry to support@onetigris.com for further assistance.

Q18. How can I apply to be a gear tester or an affiliate?
A: Please visit 1TG, our online community, and read through the instructions prior to applying for the Gear Test Program. For those interested in becoming an affiliate, please visit https://www.onetigris.com/join-us for more information, and read through the rules & guidelines prior to applying to join.

Q19. I have some pictures and videos that I would like to share with you guys!
A: Thank you for the love! Here are ways to share your photos and videos with us:
On Facebook: @OneTigris
On Instagram: @OneTigris #onetigrisOn Twitter: @OneTigris
Or you can send them to our Marketing Team staff at gill@onetigris.com and we will be in touch shortly. 

Q20. I'd like to submit a guest post for www.OneTigris.com!
A: Thank you for the love! Submittals can be emailed to gill@onetigris.com and we will be in touch shortly.