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Return and Warranty

Return and Warranty

 

  • Non-registered Member

-if you are dissatisfied with your purchase or received a faulty item, we will gladly accept any returns or exchanges on the condition that the item includes all its original packaging, instructions, and tags. Items must be received within 30 days from the initial order shipping date.

 

  • Registered Member

By registering with OneTigris you will receive the following benefits

-if you are dissatisfied with your purchase or received a faulty item,we will gladly accept any returns or exchanges on the condition that the item includes all of the original packaging, instructions and tags.

-You warranty will be extended to 1 Year.

- You can sign up to receive valuable coupons for future purchases.

 

What does our warranty cover? What doesn't it cover?

The warranty covers defects in materials and workmanship of the product for the original owner. If the product ever fails usage during the warranty period due to a manufacturing or material related defect, ONETIGRIS will repair or replace the item at our discretion, free of charge. In the event that the item style returned is no longer available for exchange, a product of equal value may be ordered.

This warranty does not cover damage caused by normal wear and tear, accidents, improper usage, or when colors and materials grow worn over time.

All clothing items must be returned in un-worn, un-washed conditions for them to be eligible for warranted returns and replacements.

ONETIGRIS shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty for this product, including any damage to person or property, whenever the law allows

 

Warranty Shipping Cost

The customer is responsible for shipping charges from your location to the our warehouse if you are dissatisfied with your purchase or receive a faulty item, ONETIGRIS will pay for the return shipment to the customer. (Customer pays for both shipments for out-of-warranty replacements.)

 

RETURN PROCESS
1. Please contact [email protected]
2. Provide your original order number.
3. Describe the problems of the product with pictures.
4. Send the parcel back to the address provided below
5. Provide the invoice of shipment and the tracking number.

 

REFUND
The refund will be issued via the original transaction method (Paypal) within 2 working days after receiving the invoice (including the shipment fee).

 

EXCHANGE
New parcel are expected to be shipped within 2 working days after the invoice of shipment have been provided.

 

RETURN ADDRESS
1980 Culture Park
Mingxing Road
Shenzhen
Guandong
China
518000