COVID-19 DELAY: Due to local postal service disruptions and border holdups during the pandemic, most of the delayed packages arrive within 20 days from package shipment date, with the longest duration being 30 days.
U.S. STORM DELAY: Prolonged severe weather across the U.S. is causing delays including the ability to pick up and deliver in certain cities. Find out which shipping company is being used for your order from the order notification email, and refer to the shipping company's website for more details on service disruptions in your location.
Refund/resend can be processed if your order package doesn't arrive after 35 days (from order payment date).
OneTigris works with multiple shipping companies to speed up the process and to fulfill worldwide shipments. Shipment delays will vary from one destination to another. We thank you for your patience and understanding during this time.
Be sure to choose the correct carrier (delivery service) if you can, though the system usually automatically identifies which carrier it is from the tracking number. Refer to the instructions below for further reference if the system fails to identify the tracking number.