Contact info1980 Culture Park, Mingxing Road, Shenzhen, Guandong, China, 518000
Customer Service:[email protected]
Wholesale & Retail: [email protected]
Custom Gear: [email protected]
Q1. When is the order expected to arrive? What is the time of shipment? EST
A: Basically it will take 15-20 days to arrive if you place the order on www.onetigris.com. You can visit https://www.onetigris.com/shipping/ for more details on shipments.
Q2. What is the return and warranty policy?
A: Please visit https://www.onetigris.com/return-policy/
Q3. How do I measure my dog properly and find a suitable harness for her/him?
A: First, you need to measure your dog and get 3 key measurements (Neck/Girth/Backlength). Then you can compare it with the size chart we provided in the product description. After that, you will know what size is most suitable for your furry companion. Here are two videos which may come in handy:
Q4. Has my order been shipped?
A: Orders will normally take 2-3 days for processing. You will receive an email regarding shipment and tracking information when your order has been shipped.
Q5 Why does the status of my order read "label created" for such a long time on Fedex?
A: Fedex sets the US as the shipment origin. However, the order needs to first be sent by OneTigris from China. The status will be updated when it arrives in the US.
Q6 How can I apply to be a gear tester or an affliate?
A: Gear tester: Please fill up the form (https://www.onetigris.com/about/gear-testing/). We will check the requests daily and contact you soon.
Affliate: Please visit https://www.onetigris.com/about/affiliate-home/affiliate-brief-introduction/.
71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM